For local service businesses
Frontdesk Local texts every customer after every job, so the people who were already happy actually say so. Live in a week.
$297/month · no contract · cancel anytime
The gap
It's that nobody asked them. Meanwhile the shop two miles down the road has 240 reviews and sits above you in the map pack for every search that matters — not because they're better, but because they ask every single time.
What runs, and when
Nothing here needs you to remember anything. Each one fires on its own trigger.
A short text asking whether everything looks good. If it does, the review request follows. If something's off, you get alerted to call them — before it becomes a public one-star.
You already have hundreds of happy customers sitting in a spreadsheet. We ask all of them, paced two at a time so Google reads the activity as organic instead of flagging it.
Every call you can't pick up gets an instant text. Most turn into a booked job instead of a call to the next shop on the list.
Every review gets a reply written and queued. You approve it before it posts. Anything under four stars texts you immediately.
The part most agencies get wrong
The FTC's rule on consumer reviews makes it illegal to screen customers by expected sentiment before asking for a review. Penalties reach $53,088 per violation, and the rule names the agency as a liable party alongside the business.
Sends a survey first. Happy customers get routed to Google; unhappy ones get routed to a private feedback form nobody ever sees. It's called review gating, it's in almost every template sold online, and it's a violation of 16 CFR Part 465.
Everyone gets asked, on the same terms. An unhappy customer gets a phone call from you first, then the same request 48 hours later. It's compliant, and it works better — a customer whose problem you fixed often writes a stronger review than one who never had a problem.
We also won't set up incentives for reviews — no discounts, no gift cards, no raffle entries. Google prohibits it outright, and profiles that do it get reviews stripped and a public warning banner.
Pricing
Month to month. No contract. Cancel any time before your next billing date.
Setup: $297 — waived for our first five clients.
Book a 15-minute callWho this works for
If you complete more than ten jobs a week and have fewer than a hundred reviews, this moves fast.
Customer follow-up for local service businesses across the United States.